SHIPPING & RETURNS
We deliver worldwide.
We send all orders with Australia Post Express Post and Express Post International Satchels. We provide you with a tracking number so you can track your order from dispatch right to your doorstep.
For tracking please see http://auspost.com.au/track/track.html
All orders are FREE SHIPPING!
All orders international are a flat rate.
Orders received before 3pm Mon-Fri will in a majority of cases be posted the same day. For orders placed after 3pm or on weekends shipping will take place the following business day. (payment must be received prior to shipping).
Occasionally we will need an extra day or two to ship certain items which are not held in stock.
You can expect to receive your order within 1-5 business days. We do not ship on Saturdays, Sundays, or holidays. New Zealand and Australian rural areas may take a little longer.
A signature is required for all orders and we recommend using a work hours address for delivery.
If you are not in attendance when the parcel is being delivered, you will receive an Attempted Delivery Advice card which details how and when the parcel can be collected from your nearest Australia Post outlet.
Yes, we do deliver to PO Box addresses.
WARRANTY RETURN & EXCHANGE POLICY
Manufacturers warranties come with all items we sell. The details of the warranty period are usually detailed on the swing tag or the instructions booklet.
Most of our sunglasses are guaranteed against defects in workmanship and materials for 12 months from date of purchase. The warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, fading or peeling of frames, or frame deterioration. Any alterations to the sunglasses will void your warranty. The manufacturer reserves the right to repair or replace, in part or in full, sunglasses returned for warranty or repair. Warranty claims and other repairs are at the complete discretion of the manufacturer.
This Warranty is giving by Twice Eyewear Australia
Please contact customer care for any assistance : firstname.lastname@example.org